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Terms and conditions

General Terms and Conditions La Carambole Patisserie

Last updated: 24-02-2024

Article 1 — The Entrepreneur

La Carambole Patisserie

Email address: sweet@crmbl.nl

Chamber of Commerce (KvK) number: 67844960

VAT identification number: NL002.515.565.B79 

Registered address: Willem Mertenspad 6, 3813CW Amersfoort, Netherlands

Article 2 — The Offer

  1. If there are any time constraints or specific conditions associated with an offer, they will be clearly outlined within the offer.

  2. The offer is non-binding, the entrepreneur is allowed the right to modify or alter it as necessary.

  3. The offer provides a thorough and accurate depiction of the products and/or services. The description is detailed enough to empower the consumer to assess the offer effectively. In cases where images are utilized, they authentically represent the products and/or services. Any apparent errors or mistakes in the offer are not binding upon the entrepreneur.

  4. All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.

  5. The offer may include items from one of the two categories: physical products (further on for simplicity referred to as "products"), including but not limited to chocolate bonbons, chocolate bars, chocolate sets, puzzles, etc, and services, including but not limited to chocolate tastings and workshops.

Article 3 — The Agreement

  1. The agreement is concluded, within the provisions in Article 2, when the consumer accepts the offer and fulfills the specified conditions.

  2. If the consumer has accepted the offer, the entrepreneur will confirm the receipt of the acceptance via the appropriate communication channel within 48 hours.

  3. The entrepreneur, within legal bounds, may assess the consumer's capability to fulfill payment obligations and consider all relevant facts for the execution of the agreement. If, following this evaluation, the entrepreneur reasonably determines not to proceed with the agreement, they reserve the right to decline the agreement or impose specific conditions on its execution.

Article 4 — The Right of Withdrawal

For the delivery of products:

  1. When purchasing products, the consumer has the option to dissolve the agreement. This option is applicable only before the purchase has been shipped. 

  2. If the consumer has not notified the entrepreneur that they wish to exercise their right of withdrawal or has not notified before the purchase has been shipped, the purchase is final and cannot be refunded. 

 

For the delivery of services:

  1. When buying services such as events like tasting and workshops, the consumer has the option to dissolve the agreement 15 days or more before the date of the service procurement. In this case only the administration fee of €5 per event participant will be charged. 

  2. If the consumer would like to dissolve the agreement for the procurement of services less than 14 days but more than 7 days before the date of service procurement, the consumer is obliged to pay 50% of the total agreement value to the entrepreneur. 

  3. If the consumer would like to dissolve the agreement for the procurement of services 7 days or less before the date of service procurement, the consumer is obliged to pay 100% of the total agreement value to the entrepreneur. 

  4. The consumer has the right to request one change of date of service procurement. In this case the administration fee will be charged. These fees are dependant on the agreement value and are as follows:

  5. Up to €500 agreement value - 30% of agreement value will be charged as administrative fee;

  6. From €501 agreement value - 20% of agreement value will be charged as administrative fee.

Article 5 — Costs in Case of Withdrawal

  1. If the consumer has made a payment, the entrepreneur will promptly refund this amount, ensuring completion within 14 days following the withdrawal. The refund will be processed using the same payment method initially employed by the consumer, unless an alternative method is explicitly agreed upon by the consumer. The refunded amount will adhere to the provisions outlined in Article 4.

Article 6 — The Price

  1. The prices for the products or services presented in the product or service offer include VAT.

  2. All prices are susceptible to printing and typographical errors. The entrepreneur does not assume liability for any consequences arising from such errors. In instances of printing and typographical errors, the entrepreneur is not obligated to fulfill the order at the inaccurate price.

Article 7 — Delivery and Execution

For the delivery of products via postal services:

  1. The entrepreneur will exercise utmost care in processing product orders and evaluating service applications. 

  2. The designated place of delivery is the address provided by the consumer to the company.

  3. The company is committed to promptly fulfilling accepted orders. Should there be any delay in delivery or if an order cannot be executed or only partially executed, the consumer will be promptly notified. In such cases, the consumer holds the right to terminate the agreement without incurring any costs and is entitled to a full refund.

  4. The entrepreneur will take all the necessary precautions to pack and prepare your purchase  for shipping in order to prevent any damages. 

  5. The entrepreneur cannot be held responsible or financially liable for any damages that may occur during the shipping and transportation process. 

  6. If the shipment is lost due to the fault of the logistics provider or the entrepreneur, the consumer will be entitled to a full refund.

 

For the orders that have a delivery method “pick up”, the following rules apply:

  1. A customer must wait for the pick up confirmation email before going to the location to collect the order. No complaints will be accepted or processed if the customer made an attempt to pick up the order before receiving the confirmation email. 

  2. The order will be stored at the chosen pickup location for 14 calendar days. If the order is not collected by the customer within this timeframe, the following applies:​

    1. All the items from the order containing chocolate bonbons are destroyed as is prescribed for a product past its due date. No refund or replacement can be issues for these items. 

    2.    Chocolate bars, caramels and other non-perishable edible goods will be returned to sender. The customer will be reimbursed for the value of these items. A repeated delivery will not be possible and the new order will be necessary.

 

For the procurement of services:

  1. The entrepreneur will exercise utmost care in the procurement of services. These services include but are not limited to events, such as tastings and workshops. 

  2. The designated place and time of procurements are the address and the date/time agreed upon by the consumer and the entrepreneur.

  3. The company is committed to procure the booked services with the utmost attention to the selected date and time. Should there be any circumstance in which the entrepreneur cannot procure or can only partially procure the service, the consumer will be promptly notified. In such cases, the consumer holds the right to terminate the agreement without incurring any costs and is entitled to a full refund.
     

For the use of gift cards:

  1. Gift cards can be used to purchase items in the online shop of La Carambole Patisserie.

  2. Gift cards are delivered electronically and contain a unique code that should be redeemed on the website of La Carambole Patisserie. 

  3. Gift cards are valid for 12 months from the date of purchase.​ Unused gift cards will not be refunded or attributed to any transactions after the expiry date.

  4. If your purchase exceedes the value of the gift card, the balance must be paid by means of one of the payment methods available on La Carambole Patisserie website.

  5. Gift cards cannot be used towards paying for product subscriptions.

  6. If the value of the gift card exceeds the value of the purchase, any remaining balance can be used towards paying for future purchases.

  7. Gift cards are not exchangeable for cash, whether wholly or partially

  8. Gift cards cannot replaced or refunded if lost or stolen.

Article 8 — Payment

For the delivery of goods:
1. Unless otherwise agreed, the consumer is obligated to settle the amounts owed within 14 working days from the date on which the agreement has commenced.

For the procurement of services:


2. In the case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.

Article 9 — Complaints

  1. Complaints regarding the execution of the agreement should be communicated to the entrepreneur within 2 days from the date of receiving the products or procurement of the service, providing a full and clear description.

  2. The entrepreneur commits to responding to such complaints within a period of 14 days from the date of receipt.

  3. If a complaint cannot be resolved through mutual agreement, it escalates into a dispute subject to the dispute resolution process.

Article 10 — Disputes

  1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed by Dutch law, irrespective of the consumer's residency.

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